Responsible for managing the operation of the Information Technology (IT) department for the Austin, TX office of a large global law firm, as well as being the point of contact for office department managers when needed.  Ensure that the IT departmental tasks and projects are completed accurately, timely and commensurate with the firm’s high standards for quality.  Works with the Global Technical Support Services Manager or the International IT Manager in the development and implementation of procedures and instructs, guides and reviews work of departmental staff, if applicable.  Works to resolve Help Desk referrals and may receive front-line user Help Desk calls. This working manager position will have a high level of customer interaction and require excellent customer service skills while also managing a small IT department.
Education:  Bachelor’s degree in a computer related field, or equivalent related experience, and applicable technical course.
Experience:  3+ yrs. related experience with workstations and servers in a LAN/WAN environment; two years supervisory and project management experience preferred.
Special Knowledge:  Workstation and server operating systems along with experience maintaining and troubleshooting technical problems in a LAN/WAN environment.  Cloud and IP Telecommunications experience, including CO connectivity.
Technical Skills:  Ability to configure user workstation and network servers to firm’s specifications, combined with technological problem determination and solving skills. Strong knowledge of Microsoft Windows 7, Active Directory, Microsoft Office, Blackberries and Outlook mail client.