FCA findings on multi-firm review of customers in vulnerable circumstances
By EsqSocial Corporation 23/04/25
The UK Financial Conduct Authority (FCA) has published a webpage summarising the findings of its multi-firm review on retail banks' treatment of customers in vulnerable circumstances involving bereavement and power of attorney (PoA). The webpage is accompanied by a press release. The Consumer Duty requires firms to deliver good outcomes for all customers, including those in vulnerable circumstances......
By: A&O Shearman